FAQs

Yes, our Fur Baby shampoos are extra gentle and suitable for puppies’s sensitive skins!

Absolutely! Our shampoos are formulated with a skin-first focus, all ingredients used are safe for sensitive skin.

Yes, our Fur Baby Shampoo is safe to use on your cat, all the ingredients used in the formula are safe for them.

Yes, the Soft Cloud Baby Hydrating Mist is a leave-on conditioner.
Spray at a distance & brush your fur baby’s coat to make sure the product is spread evenly on the coat.

Why do we choose a spray type leave-on conditioner?
Because the nutritious ingredients will get absorbed easily by the coat &work its magic & the excess product will essentially evaporate. Unlike the regular wash-off conditioners which contain ingredients, chemicals that will actually linger on the top of the fur strand &leave product build-up.

Please rinse your fur baby’s eyes with room temperature water and make sure to rinse it all away. 

If any symptoms of eye swelling are visible, make sure to consult your veterinarian.

Rinse your fur baby’s mouth with clean water. Our shampoos are made of gentle natural ingredients & no harsh ingredients. 

Ingesting a small amount of bath water that contains some shampoo foam should not be a problem.

However, do not let your fur baby eat shampoo straight out of the bottle.

No, baby shampoo is not pH balanced to our fur baby’s skin and will dry our fur baby’s skin, causing itching, dandruff and shedding.

No, our fur baby’s skin are more sensitive & absorb more than the human skin. The pH is different for our fur baby than a human baby, so it is best to use products that are specially formulated for our fur baby.

In general, it is recommended to wash our fur baby once every 2 weeks to once every month.

You can use our Gentle Cleansing wipes everyday to clean your fur baby’s coat after each walk to keep them fresh until their next bath time!

We have a travel pack sized shampoo and hydrating mist if you would like to try them out before purchasing.

Yes, the ingredients in our shampoos and hydrating mist are biodegradable.

Absolutely not! Plume’s products are cruelty-free & contain no animal ingredients.

The difference between human shampoos and fur baby shampoos is the pH balance.

Both shampoos are formulated differently. We can use the shampoos on us to test them but it is not recommended to use them daily as they are not formulated for human skin.

Please write us a message on Instagram @plume.care or email us at info@plume.care

If you have ordered directly from Plume’s website, you will receive a confirmation email with the tracking number after the order is shipped.

Yes, we do! If you can’t find your country when entering your address, please write us at info@plume.care

Please contact us right away at info@plume.care  

We will try our best to help with your order, however if the order has been fulfilled, we might not be able to help you change it.

For purchases made on our website directly, please see our return policy for more details.